company RODINNÉ STOLÁRSTVO s.r.o.
with headquarters Jána Ondruša 2795/15A, Stupava 900 31
identification number: 52 955 141
registered in the commercial register kept in Bratislava I, section Sro, insert 145264/B
for the sale of products and services through an online store located at www.naturartem.com.

1. INTRODUCTORY PROVISIONS

1.1.These terms and conditions (hereinafter referred to as “terms and conditions”) of the business company RODINNÉ STOLÁRSTVO s.r.o., with registered office at Jána Ondruša 2795/15A, Stupava 900 31, identification number: 52 955 141, registered in the commercial register kept in Bratislava I, section Sro, insert 145264/B (hereinafter referred to as the “seller”) are regulated in accordance with the provisions of § 1751 par. 1 of Act no. 89/2012 Coll., Civil Code, as amended (hereinafter referred to as the “Civil Code”) mutual rights and obligations of the contracting parties arising in connection with or on the basis of the purchase contract (hereinafter referred to as the “purchase contract”) concluded between the seller and another natural person (hereinafter referred to as “buyer”) through the seller’s online store. The online store is run by the seller on the website located at the internet address www.naturartem.com (hereinafter referred to as the “website”), through the website interface (hereinafter referred to as the “store web interface”).

1.2. The business terms and conditions do not apply to cases where the person who intends to purchase goods from the seller is a legal entity or a person who acts when ordering goods as part of his business activity or as part of his independent profession.

1.3. Provisions different from the terms and conditions can be negotiated in the purchase contract. Different agreements in the purchase contract take precedence over the provisions of the terms and conditions.

1.4. The provisions of the terms and conditions are an integral part of the purchase contract. The purchase contract and terms and conditions are drawn up in the Slovak language. The purchase contract can be concluded in the Slovak language.

1.5. The wording of the terms and conditions can be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.

2. USER ACCOUNT

2.1. Based on the buyer’s registration on the website, the buyer can access its user interface. The buyer can order goods from his user interface (hereinafter referred to as “user account”). If the web interface of the store allows it, the buyer can also order goods without registration directly from the web interface of the store.

2.2. When registering on the website and when ordering goods, the buyer is obliged to enter all data correctly and truthfully. The buyer is obliged to update the data given in the user account in case of any change. The data provided by the buyer in the user account and when ordering goods are considered correct by the seller.

2.3. Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his user account.

2.4. The buyer is not authorized to allow the use of the user account by third parties.

2.5. The seller can cancel the user account, especially if the buyer does not use his user account for more than 1 year, or if the buyer violates his obligations arising from the purchase contract (including the terms and conditions).

2.6. The buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the seller’s hardware and software equipment, or with regard to the necessary maintenance of hardware and software equipment of third parties.

3. CONCLUSION OF THE PURCHASE CONTRACT

3.1. The entire presentation of the goods placed on the web interface of the store is informative and the seller is not obliged to conclude a purchase contract regarding these goods. Provision § 1732 para. 2 of the Civil Code shall not apply.

3.2. The web interface of the store contains information about the goods, including the prices of individual types of goods and the costs for returning the goods, if these goods, by their very nature, cannot be returned by the usual postal route. The prices of goods are listed including value-added tax and all related fees. The prices of the goods remain valid for the time they are displayed in the web interface of the store. This provision does not limit the seller’s ability to conclude a purchase contract under individually negotiated conditions.

3.3. The store’s web interface also contains information on costs associated with packaging and delivery of goods. The information on the costs associated with the packaging and delivery of the goods listed in the web interface of the store applies exclusively in cases where the goods are delivered within the territory of the Slovak Republic.

3.4. To order goods, the buyer fills out the order form in the web interface of the store. The order form primarily contains information about:

3.4.1. ordered goods (the ordered goods are “put” by the buyer into the electronic shopping basket of the store’s web interface),

3.4.2. methods of payment of the purchase price of the goods, data on the required method of delivery of the ordered goods and

3.4.3. information about the costs associated with the delivery of the goods (hereinafter referred to as the “order”).

3.5. Before sending the order to the seller, the buyer is allowed to check and change the data that the buyer entered in the order, also taking into account the possibility of the buyer detecting and correcting errors that occurred when entering data into the order. The buyer sends the order to the seller by clicking the “Order with payment obligation” button. The data given in the order are considered correct by the seller. Immediately after receiving the order, the seller will confirm this receipt to the buyer by e-mail, to the buyer’s e-mail address specified in the user account or the order (hereinafter referred to as the “buyer’s e-mail address”).

3.6. The seller is always entitled, depending on the nature of the order (quantity of goods, amount of the purchase price, estimated shipping costs), to ask the buyer for additional confirmation of the order (for example, in writing or by phone).

3.7. The contractual relationship between the seller and the buyer is established by the delivery of the received order (acceptance), which is sent by the seller to the buyer by e-mail, to the e-mail address of the buyer.

3.8. The buyer agrees to the use of means of communication at a distance when concluding the purchase contract. The costs incurred by the buyer when using means of communication at a distance in connection with the conclusion of the purchase contract (costs of Internet connection, costs of telephone calls) are paid by the buyer himself, while these costs do not differ from the basic rate.

4. PRICE OF GOODS AND PAYMENT TERMS

4.1. The buyer can pay the price of the goods and any costs associated with the delivery of the goods according to the purchase contract to the seller in the following ways:

– in cash on delivery at the place specified by the buyer in the order;

– by cashless transfer to the seller’s account, IBAN: SK90 0900 0000 0051 7112 9493, held at the company Slovenská Sporiteľňa, a.s. (hereinafter referred to as “seller’s account”);

4.2. Together with the purchase price, the buyer is also obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.

4.3. The seller does not require a deposit or other similar payment from the buyer. This does not affect the provisions of Art. 4.6 of the terms and conditions regarding the obligation to pay the purchase price of the goods in advance.

4.4. In the case of payment in cash or cash on delivery, the purchase price is payable upon collection of the goods. In the case of non-cash payment, the purchase price is payable within 2 days from the conclusion of the purchase contract.

4.5. In the case of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with the indication of the variable payment symbol. In the case of non-cash payment, the buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller’s account.

4.6. The seller is entitled, especially if the buyer does not confirm the order (Article 3.6), to demand payment of the entire purchase price before sending the goods to the buyer. Provision § 2119 para. 1 of the Civil Code shall not apply.

4.7. Any discounts on the price of goods provided by the seller to the buyer cannot be combined.

4.8. If it is customary in business relations or if it is stipulated by generally binding legal regulations, the seller will issue a tax document – invoice to the buyer regarding the payments made based on the purchase contract. Seller RODINNÉ STOLÁRSTVO s.r.o. is a value-added taxpayer. Proof – the invoice is issued by the seller to the buyer after payment of the price of the goods and sent in electronic form to the buyer’s electronic address.

5. WITHDRAWAL FROM THE PURCHASE AGREEMENT

5.1. The buyer acknowledges that according to the provisions of § 1837 of the Civil Code, among other things, it is not possible to withdraw from the purchase contract for the supply of goods that was modified according to the wishes of the buyer or for his person, from the purchase contract for the supply of goods that is subject to rapid deterioration, as also for goods that were irretrievably mixed with other goods after the delivery, from the purchase contract for the supply of goods in closed packaging that the consumer has removed from the packaging and cannot be returned for hygienic reasons, and from the purchase contract for the supply of audio or video recordings or computer programs, as long as it has broken their original packaging.

5.2. If it is not a case mentioned in Art. 5.1 of the terms and conditions or in other cases where it is not possible to withdraw from the purchase contract, the buyer has, by the provisions of § 1829 para. 1 of the Civil Code, the right to withdraw from the purchase contract, within fourteen (14) days from the receipt of the goods, while in the case that the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of the goods. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. Withdrawal from the purchase contract can be sent by the buyer, among other things, to the seller’s registered office or the seller’s e-mail address [email protected].

5.3. In case of withdrawal from the purchase contract according to Art. 5.2 of the terms and conditions, the purchase contract is canceled from the beginning. The goods must be returned by the buyer to the seller within fourteen (14) days from the delivery of the withdrawal from the purchase contract to the seller. The goods must be delivered unused and in the original packaging. In case of withdrawal from the purchase contract by the buyer, the buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned due to their nature by the usual postal route.

5.4. In case of withdrawal from the purchase contract according to Art. 5.2 of the terms and conditions, the seller will return the funds received from the buyer within fourteen (14) days of withdrawal from the purchase contract to the buyer, in the same way that the seller received them from the buyer. The seller is also entitled to return the funds provided by the buyer when the goods are returned to the buyer or in another way, as long as the buyer agrees and no additional costs are incurred by the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods to him.

5.5. The seller is entitled to unilaterally set off the claim for compensation for damage caused to the goods against the buyer’s claim for a refund of the purchase price.

5.6. In cases where the buyer has, following the provisions of § 1829 par. 1 of the Civil Code, the right to withdraw from the purchase contract, the seller is also entitled to withdraw from the purchase contract at any time, up to the time of acceptance of the goods by the buyer. In such a case, the seller will return the purchase price to the buyer without undue delay, without cash to the account designated by the buyer.

5.7. If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with the severance condition that if the buyer withdraws from the purchase contract, the gift contract regarding such a gift loses its effectiveness and the buyer is obliged to return it together with the goods to the seller also the gift provided.

6. TRANSPORTATION AND DELIVERY OF GOODS

6.1. If the method of transport is agreed upon based on a special request of the buyer, the buyer bears the risk and possible additional costs associated with this method of transport.

6.2. If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take delivery of the goods upon delivery.

6.3. If, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different way than was specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, or costs associated with another delivery method.

6.4. When receiving the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, notify the carrier immediately. In the event of observing damaged packaging indicating unauthorized intrusion into the shipment, the buyer does not have to collect the shipment from the carrier.

6.5. Additional rights and obligations of the parties during the transportation of goods may be regulated by the seller’s special delivery conditions if they are issued by the seller.

7. RIGHTS FROM DEFECTIVE PERFORMANCE

7.1. The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding legal regulations (mainly the provisions of § 1914 to 1925, § 2099 to 2117, and § 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on consumer protection, as amended).

7.2. The seller is responsible to the buyer for the fact that the goods are free of defects upon receipt. Above all, the seller is responsible to the buyer for the fact that, at the time when the buyer took over the goods:

7.2.1. the goods have the properties agreed upon by the parties and, in the absence of an agreement, they have the properties that the seller or manufacturer described or that the buyer expected about the nature of the goods and based on the advertising carried out by them,

7.2.2. the goods are suitable for the purpose that the seller states for their use or for which goods of this type are usually used,

7.2.3. the quality or design of the goods corresponds to the agreed sample or model, if the quality or design was determined according to the agreed sample or model.

7.2.4. is the goods in the corresponding quantity, measure, or weight and

7.2.5. the goods comply with the requirements of legal regulations.

7.3. Provisions listed in Art. 7.2 of the terms and conditions shall not apply to goods sold at a lower price for a defect for which the lower price was agreed upon, for wear and tear of the goods caused by its usual use, for used goods for a defect corresponding to the degree of use or wear and tear the goods had when they were taken over by the buyer, or if results from the nature of the goods.

7.4. If the defect becomes apparent within six months of acceptance, it is considered that the goods were already defective upon acceptance. The buyer is entitled to exercise the right from a defect that occurs in the consumer goods within twenty-four months of acceptance.

7.5. Rights from defective performance are exercised by the buyer with the seller at the address of his business, where the receipt of the complaint is possible about the range of goods sold, or at the registered office or place of business.

7.6. Additional rights and obligations of the parties related to the seller’s liability for defects may be regulated by the seller’s complaint procedure.

8. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

8.1. The buyer acquires ownership of the goods by paying the full purchase price of the goods.

8.2. Concerning the buyer, the seller is not bound by any codes of conduct within the meaning of § 1826 para. 1 letter e) of the Civil Code.

8.3. The seller handles consumer complaints via the email address [email protected]. The seller will send information about the processing of the buyer’s complaint to the buyer’s e-mail address.

8.4. The relevant Slovak Trade Inspection, with its seat in Bratislava, is designated for out-of-court settlement of consumer disputes arising from the purchase contract.

8.5. The European Consumer Center in the Slovak Republic, with registered office Mlynské nivy 4924/44A, 82715 Bratislava, internet address: https://esc-sr.sk/ is the contact point according to Regulation of the European Parliament and Council (EU) no. 524/2013 of May 21, 2013, on the resolution of consumer disputes online and on the amendment of Regulation (EC) No. 2006/2004 and directive 2009/22/EC (regulation on the resolution of consumer disputes online).

8.6. The seller is authorized to sell goods based on a trade license.

8.7. The buyer hereby assumes the risk of a change in circumstances following § 1765 para. 2 of the Civil Code.

9. PROTECTION OF PERSONAL DATA

9.1. The protection of personal data of the buyer, who is a natural person, is provided by Act no. 101/2000 Coll., on the protection of personal data, as amended.

9.2. The buyer agrees to the processing of his data: first and last name, residential address, identification number, tax identification number, e-mail address, and telephone numbers (hereafter all together only as “personal data”).

9.3. The buyer agrees to the processing of personal data by the seller, to realize rights and obligations from the purchase contract and to maintain a user account. If the buyer does not choose another option, he agrees to the processing of personal data by the seller and also to send information and business notifications to the buyer. Consent to the processing of personal data in its entirety according to this article is not a condition that would in itself prevent the conclusion of a purchase contract.

9.4. The buyer acknowledges that he is obliged to provide his data correctly and truthfully (when registering, in his user account, and when ordering from the web interface of the store) and that he is obliged to inform the seller without undue delay of a change in his data.

9.5. The seller can entrust the processing of the buyer’s data to a third party as a processor. Apart from the persons transporting the goods, personal data will not be sold by the seller to third parties without the prior consent of the buyer.

9.6. Personal data will be processed indefinitely. Personal data will be processed in electronic form in an automated manner or paper form in a non-automated manner.

9.7. The buyer confirms that the provided personal data is accurate and that he has been informed that this is a voluntary provision of personal data.

9.8. If the buyer believes that the seller or the processor (Article 9.5) is processing his data in violation of the protection of the buyer’s private and personal life or violation of the law, especially if the personal data is inaccurate about the purpose of their processing may:

9.8.1 ask the seller or processor for an explanation,

9.8.2 to demand that the seller or the processor remove the state thus created.

9.9. If the buyer requests information about the processing of his data, the seller is obliged to sell him this information. The seller has the right to demand an adequate payment not exceeding the costs necessary for providing the information for the provision of information according to the previous sentence.

10. SENDING COMMERCIAL NOTIFICATIONS AND STORING COOKIES

10.1. The buyer agrees to send information related to the seller’s goods, services, or company to the buyer’s e-mail address and further agrees to the seller sending business notifications to the buyer’s e-mail address.

10.2. The buyer agrees to deposit the so-called cookies on his computer. In the event that the purchase on the website can be made and the seller’s obligations arising from the purchase contract can be fulfilled without the storage of the so-called cookies on the buyer’s computer, the buyer can revoke the consent according to the previous sentence at any time.

11. FINAL PROVISIONS

11.1. If the relationship established by the purchase contract contains international (foreign) elements, the parties agree that the relationship is governed by Slovak law.

11.2. By choosing the law according to Art. 12.1 of the terms and conditions, the consumer is not deprived of the protection provided by the provisions of the legal order, from which it is not possible to deviate, and which, in the absence of a choice of law, would otherwise be used according to the provisions of Art. 6 par. 1 Regulation of the European Parliament and the Council (EC) no. 593/2008 of June 17, 2008, on the law governing contractual obligations (Rome I).

11.3. If some provisions of the terms and conditions are invalid or ineffective or become so, the invalid provisions will be replaced by provisions whose meaning is as close as possible to the invalid provisions. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions.

11.4. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.

11.5. The annex to the terms and conditions consists of a sample form for withdrawing from the purchase contract.

11.6. Contact details of the seller: delivery address RODINNÉ STOLÁRSTVO s.r.o., e-mail address [email protected], telephone +421915 896 677.

In Stupava on April 23, 2024